Smart Ticket Routing
Get tickets to the right agent instantly. AI analyzes content and routes to the best-qualified person—no manual triage needed.
Present Situation
Tickets land in a queue. A manager reviews and assigns them manually. Misroutes happen. Urgent issues wait behind routine questions.
Root Problem
Manual triage is slow and inconsistent. Routing decisions require understanding ticket content, agent skills, and current workloads—too complex for simple rules.
Impact of Inaction
First response time suffers. Agents get tickets outside their expertise. Priority issues aren't prioritized.
Current Cost
Manager time on triage: 2+ hours daily. Misroute correction time: 15 minutes per ticket. Delayed urgent tickets: customer impact.
Expected Return
Eliminate manual triage. Route 95%+ tickets correctly automatically. Reduce first response time by 50%.
Ready to Implement This Solution?
Let's discuss how this AI solution can transform your helpdesk solutions.